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What do I do if my provider won’t take my card?

  1. Give our Service Experience team a call at 844-570-1776 option 2. They can talk to the Provider on your behalf while you’re there.
  2. While upfront cash payment may seem like the best financial course of action, we encourage you to have your Provider submit your need to us directly. Direct submissions allow us to work directly and efficiently with your Provider to ensure fair and just pricing on your bills.
  3. If they require you to pay the Medical Need up front, request an Itemized bill and submit it through your Member Care Portal.